Cancellation, Returns, and Refund Policy

Thank you for shopping at Lata Eco Initiative! We are committed to ensuring your satisfaction with our eco-friendly products. Please read our policy below regarding cancellations, returns, and refunds:

1. Cancellation Policy

– You may cancel your order within 1 days of placing it for a full refund. To cancel an order, please contact us immediately at [Phone: 8954038228]. 1 

– Once an order has been processed and dispatched, it cannot be cancelled.

2. Returns

– We will provide Return facility for with 7 days.

3. Refunds

– You may get full refund if you cancel your order within 1day of placing order. You may get the refund within 7 working days after cancelling your order.

– No refund will be provided once the order is dispatched or after 1 days of placing order. Only replacement of the product is acceptable after delivery.

4. Replace

– You must raise a request for replacement of the product within two (2) days of receipt of the order (“Replace Window for Defective Delivery”), if you are replacing the products for any of the following reasons (collectively, “Defective Delivery”):

1. a) Product is damaged;
2. b) Incorrect/wrong product delivered;
3. c) Expired product delivered; and
4. d) Used product delivered;

5. Replace Shipping

– You will be responsible for paying for your own shipping costs for replacing your item. Shipping costs are non-refundable.

– We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your replaced item.

6. Damaged or Defective Products

– In the rare event that you receive a damaged or defective product, please contact us immediately at [Phone: 8954038228] or email us at [lataecoinitiatives@gmail.com]. We will arrange for a replacement as soon as possible.

7. Contact Us

– If you have any questions about our Cancellation, Returns, and Refund Policy, please contact our customer service team at [Phone: 8954038228] or email us at [lataecoinitiatives@gmail.com]. We are here to assist you!